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    Online Banking        
 

       

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When you don't have time to visit us in person, how about visiting us online? Banking via online is convenient, saves you time and is safe and secure. You'll no longer have to wait in line to make a loan payment or transfer funds. You can view your accounts anytime -- not just during branch hours of operation. You'll be able to check account balances, view transaction records, transfer money between accounts, more.

With My CU Online Banking you can:

  • View account balances, transaction activity, and print checks
  • Process transfers, loan and Visa Credit Card payments between your MYCU accounts
  • Transfer funds to another member’s account
  • Download account activity into your favorite financial management software (Quicken ®,Microsoft Money ®, or Microsoft Excel ®)
  • Place stop payments on checks
  • Order statement copies
  • Withdraw checks made payable to yourself and mailed to your home address and much more!

Best of all, there is no monthly service charge for Online Banking. You get unlimited access to My CU Online Banking so that you can sign on anytime or anywhere --from home, work, or even when you’re traveling.

New Online Banking Login Procedures - Multi-Factor Authentication

  In an effort to increase security
  measures to our online banking
  system My Credit Union will begin
  using multi-factor authentication
  (MFA). Multi-factor authentication relies on additional information beyond the username and password in order to authenticate members accessing the online banking system.

Some changes you will see with MFA include:

  1. The first time you log-in or enroll for multi-factor authentication, you will be asked to enter challenge questions and answers as well as a unique Security Key Image.
  2. Logging in will become a multiple step process. Instead of one screen where you enter the member number and PIN, you will enter your member number and a random security code. Once this is confirmed you will be prompted to either answer a security question your password/PIN.

If you have any questions regarding the new MFA login procedures, please feel free to contact us at 650-366-5522 or by e-mail at info@UseMYCU.org.

Logging in with Multi-Factor Authentication
For your initial login into online banking, enter your member number, social security number, and the security code provided
Select a new password
Select and answer the three security questions
Select a unique security image
Complete the process and login in using your new password and security question answers.
For more information or tips, please read below.

Online Bill Payment
MYCU Bill Payer gives you the power to pay your bills from your home or office computer.

After you have signed up for My CU Online Banking, you can sign up for Bill Payer. Bill Payer is free to MYCU members.

No more worrying about stamps.
Schedule payments to be made: monthly, weekly, bi-weekly, semi-monthly, quarterly, semi-annually, and annually. You can also select a payment date manually or send one-time payments.
Send payments to merchants, creditors, or individuals.
Take care of your finances anytime or anywhere --- from home, work, or even when you’re traveling.

There are no monthly fees, and you can make an unlimited number of bill payments. Please consult our Fee Schedule for other fees associated with Online Bill payment. Please note, to use Online Bill Payment you must first register for Online Banking.

Payments are submitted either electronically or by check. You should allow up to 4 business days for electronic payments and 5-10 business days for check payments to arrive.

Safety Tips for Online Banking

  • Choose passwords of six to eight characters with a combination of letters and numbers, and keep them to yourself.
  • Keep Personal Identification Numbers (PINs) to yourself.
  • Don't leave account numbers lying around where others can see them.
  • Don't ignore security messages - your personal computer (PC)/Internet screen will indicate whether or not you're operating in a secure environment.

Contact the credit union at 888-USE-MYCU or Info@UseMYCU.org if you have any problems or concerns. 
 

   


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